Course Overview

This qualification has been designed for senior high school students and reflects the role of entry level community services workers who support individuals through the provision of person-centred services. Work may include day-to-day support of individuals in community settings or support the implementation of specific community-based programs. At this level, work takes place under the direction of others and supervision may be direct or indirect. Work may take place in a range of community services organisations.

Course Details

What Students Achieve

  • CHC32015 Certificate III in Community Services
  • CPR and First Aid Certification
  • Points that count toward your Senior Certificate of Education
  • Opportunities to complete a school-based traineeship
  • Pathway to tertiary education

  • Providing individualised support
  • Maintaining a high standard of service
  • Responding to client needs
  • Facilitating responsible behaviour
  • Managing personal work stressors in the work environment
  • Promote Aboriginal and/or Torres Strait Islander Cultural Safety
  • Recommended completion of at least 20 hours work experience

The packaging rules for this qualification can be reviewed on

Year 1
Students complete CHC22015 Certificate II in Community Services in Year 1 from which some units of competency are credit transferred to satisfy packaging rules outlined for this qualification.

Year 2 (new learning)

Core Units:
CHCCCS016 Respond to client needs
HLTWHS002 Follow safe work practices for direct client care
HLTWHS006 Manage personal work stressors in the work environment

Elective Units:
6 x Units of Competency

Please contact Connect’n’Grow on or phone 1300 283 662 for the current course (program) outline detailing all Units of Competency.

Connect ‘n’ Grow Certificate II Program:

  • VET in Schools program – Third Party Arrangements with Secondary Schools across Australia
  • Training and Assessment will be conducted at the school’s Health Training Centre
  • Work experience within a Community Service organisation is highly recommended

  • World class Learner Management Platform – The CnG Hub
  • Industry standard training and assessment materials
  • Expert health trainers
  • Tailored support for you to complete this qualification


  • Computer and Internet connection
  • A Unique Student Identifier (USI)

  • Multiple choice, true/false and short answer questions (online)
  • Practical activities and scenarios
  • Workplace Learning Log
  • Portfolio of workplace documents

Enquire About This Course

Study Method

Blended delivery - Face-to-face using an online platform

Total Units

12 Total Units

5 Core Units

7 Elective Units

Course Length

2 Years

Certificate on Completion